We take a number of steps to help ensure the security of your account. But there’s also a lot you can do. Find out more about ways you can protect your account.
Solve a problem
I received an email that looks suspicious.
If the email was sent from us, you’ll also find it in your Messages in My wasbay. Send any suspicious email to email@example.com. Never click on a link in a suspicious email. Learn more.
I think someone is using my account without my permission.
If you notice any changes to your account that you didn’t authorise,sign into your account and change your password and secret question and answer. If you can’t sign in, contact us immediately through Live Help on our home page. Learn more.
I’ve received a request to update my account information.
If the message was sent from us, you’ll also find it in your Messages in My wasbay. Learn more about reporting and recognising spoof emails.
I think my account was compromised.
If you notice any suspicious changes to your account, sign in and change your password and secret question and answer. If you can’t sign in, contact us immediately.Learn more.